Returns & Exchanges

Every hat is made to order, just for you. So we don't take returns or exchanges because you changed your mind. If we got something wrong, we make it right.

• Defects in how it was made
• Damage in shipping
• The wrong item in your box

For any of these, we'll send a replacement at no cost or work out another fix with you.

Tell us within 30 days of delivery. Send us a message with:

1. Your order number
2. A clear photo of the problem
3. A sentence or two about what's wrong

We'll take a look and get back to you with next steps. No need to mail anything back unless we ask.

• Changed your mind
• Ordered the wrong size or style
• Color looks a little different than it did on your screen
• Wrong or incomplete shipping address
• Not quite what you pictured

Small differences in color, stitching, and placement are part of made to order gear, not defects.

Please come to us before your bank. We can almost always sort it out faster than a chargeback can.